Orb Purchase Inquiry

Please fill in a form and press "SEND."


User ID (Up to 12 digits)

Note: If the app is running, please go to "Friends"→"Search for Friends" and find "User ID."

Operating System

Example: iOS7.1.1


Example: iPhone5S

Game Version

Example: 2.4.1

Purchase Date

Example: October 10th, 2:00AM EST

Purchase Transactions

Is your purchase completed in your purchase history?
Note: If you downloaded the game from the Apple App Store, please verify your history via iTunes. If you downloaded the game from the Google Play Store, please verify your purchase history via the E-wallet account service feature.
Note: If you haven't completed the payment or cancelled it, please contact the company you downloaded the game from.

Order number

Example: 123456789.123456789

Note: If possible, please attach screenshots of any receipts for purchases you may have, once your mailer software has started.


Note: Please understand that we do not refund orb purchases as a rule.

I consent to the collection of my personal data, which I have provided in my customer support request, for the purpose of processing my request, and to transfer such personal data to XFLAG, Inc.(Sumitomo Fudosan Shibuya First Tower 7F, 1-2-20 Higashi, Shibuya-ku, Tokyo, 150-0011, Japan). I can revoke my consent at any time with effect for the future. I am aware that XFLAG, Inc. is subject to data protection laws which might not offer a protection comparable to the protection under the laws of my local jurisdiction.

Note: Your mailer software will launch after pressing "SEND."
Please send the message without making any changes.