Game Play Inquiry

Please be sure to read our FAQ.
If you have a question that isn't answered, please email us.


User ID (Up to 12 digits)

Note: If the app is running, please go to "Friends"→"Search for Friends" and find the User ID written as "User ID:XXXXXXXXX."

Inquiry Type

Operating System

Example: iOS7.1.1


Example: iPhone5S

Game Version

Example: 2.4.1

Time Occurred

Example: October 10th, 2:00AM EST


We ask that you would please attach in your e-mails any screenshots that we may use to verify the issue.

I consent to the collection of my personal data, which I have provided in my customer support request, for the purpose of processing my request, and to transfer such personal data to XFLAG, Inc.(Sumitomo Fudosan Shibuya First Tower 7F, 1-2-20 Higashi, Shibuya-ku, Tokyo, 150-0011, Japan). I can revoke my consent at any time with effect for the future. I am aware that XFLAG, Inc. is subject to data protection laws which might not offer a protection comparable to the protection under the laws of my local jurisdiction.

Note: Your mailer software will launch after pressing "SEND."
Please send the message without making any changes.